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Terms & Conditions

Fenton & Fenton accepts payment by credit card (American Express, VISA and Mastercard) or PayPal, Shop Pay, AfterPay and ZipPay, using the secure services of each of these service providers. All prices listed are in Australian dollars and are inclusive of 10% GST.  When using an American Express card for your purchase, a service charge of 1.75% will be applied in addition to the goods purchase price. American Express will be accepted in-store only.

We do not accept personal cheques. 

After you have selected the item or items you wish to purchase, proceed to the checkout, where you will be invited either to checkout as a guest, register your details, or log in if you have registered your details previously. When you submit your order and payment details, your order will be processed, and you will receive an email containing your invoice and confirmation of your order. 

Many of the items available at Fenton & Fenton are handmade and may have minor imperfections, which are an unavoidable consequence of their handmade nature. If you have any queries in relation to a specific piece listed for sale online that may have imperfections, please contact us for further information at hello@fentonandfenton.com.au or by phone at (03) 7066 6707. 

Neither Fenton & Fenton, nor its officers, employees, agents, or contractors are liable for any damages whatsoever arising out of, or in any way related to, the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for loss of profits, business interruption, or the loss of data or information. Fenton & Fenton reserves the right to update the terms and conditions set out herein without notice. 

After you have placed your order and we have processed your payment, we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered are available. It represents confirmation that we have received your order request. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. We reserve the right to accept or cancel your order for any reason at any time, including unavailability of product, an error in the price, image or product description or an error in your order. If we cancel your order, we will contact you by email to let you know, and you will have the option of receiving a full refund or a store credit.

While Fenton & Fenton strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. 

Promotions/Discount Codes

A promotional/discount code cannot be used in conjunction with any other offer and does not apply to artwork/prints, ceramics and custom upholstery.

Unless specifically stated otherwise, promotional/discount codes are:

• only applicable to full retail price, exclude selected new arrival products and cannot be used for shipping costs; and
• only available for online purchases; and
• valid for limited time only.

Fenton & Fenton reserves the right to verify any order and may, at its sole discretion, cancel orders where a promotional/discount code has been applied in contravention of these terms and conditions.

1. Complimentary El Rancho Pouch Offer
Complimentary El Rancho Pouch for all purchases over $300 from the El Rancho Collection from 3.00pm AEST 13 April 25 until 11.59pm AEST 11 May 25.

Competitions / Giveaways

Win the ultimate Fenton & Fenton inspired weekend getawayFenton & Fenton X FIAT X The Sundowner

General

  1. The Promoter is Fentonco Pty Ltd, trading as ‘Fenton & Fenton’ (ABN: 52670942024, Address: 471 High St, Prahran VIC 3181)
  2. Information on how to enter and prizes form part of the entry. Entry into the competition is deemed acceptance of these Terms and Conditions (the “Terms and Conditions”).
  3. If there is any inconsistency between these Terms and Conditions and anything else that refers to this competition, these Terms and Conditions will prevail.

The Competition

The chance to win a dreamy weekend stay for up to 9 guests at The Sundowner, Anglesea - styled by Lucy Fenton and decked out with some Fenton & Fenton faves and El Rancho accents; the use of a FIAT all electric 500e for the duration of the weekend; a Fenton & Fenton El Rancho take-home lounging pack - including including the 3 piece Fenton & Fenton X Ciao Ciao lounging set, an El Rancho cap, scented candle, pouch, Canyon bedspread and matching euro pillow cases, snake valley accent cushion and ranch throw in dusk; drinks & snacks to enjoy a weekend of lounging & indulging, the Fenton & Fenton way. Total Prize valued at $5,000.

Who Can Enter

  1. Entry is open to anyone over the age of 18 who is an Australian resident except employees and immediate families of the Promoter and their associated companies and agencies. Immediate family includes the following: spouse, ex-spouse, defacto spouse, child or step child (whether natural or by adoption), parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, step brother, step sister or first cousin. ACT Residents are excluded from entering based on state lottery laws and authorities.
  2. Entrants must be 18 years of age or older as at the date of entry in order to be eligible to enter the competition.
  3. To drive the vehicle, you must hold an Australian Drivers license and learners permits and probationary licenses will be excluded from driving the car.
  4. The Promoter reserves the right to request winners to provide proof of identity, proof of residency at the nominated prize delivery address and/or proof of entry validity or proof of registration ownership in order to claim a prize. Proof of identification, residency and entry considered suitable for verification is at the discretion of the Promoter. In the event that a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered.

When to Enter

  1. The competition commences on April 15th 2025 and concludes on April 22nd 2025 at 11:59pm AEST. The winner will be announced by 4.00pm April 23rd 2025 AEST. Entries must be received by the Promoter prior to the competition close date and time.
  2. The time of entry will in each case be the time the online entry is received by the Promoter’s database, not at the time of transmission by the entrant.
  3. The Promoter accepts no responsibility for any late, lost or misdirected entries due to technical disruptions, network congestion or for any other reason.

How to Enter

1.Entrants may enter the competition by:

Enter your details via the link here and opt-in to join Fenton & Fenton’s email databases.

2. Entrants are required to take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. For the purposes of these content requirements, “entry content” includes any content (including text) that entrants submit in connection with their entry into the Promotion.

3. Any entry that is made on behalf of an entrant by a third party will be invalid, unless the entrant requires the assistance of a third party to enter due to a disability.

4. The Promoter reserves the right to disqualify any entrant who tampers with the entry process, who submits an entry that is not in accordance with these Terms & Conditions of entry or who has, in the opinion of Promoter, engaged in conduct in entering the Promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. This includes, but not limited, to entrants and households using multiple Instagram accounts.

5. Only entrants following the Instagram accounts listed in ‘How to Enter’ at the time of competition close will be eligible to win. Prizes are not transferable and cannot be redeemed for cash.

6. There is no entry fee and no purchase necessary to enter.

Number of Entries Permitted

1. Unlimited

Draw and Notification of Winner

  1. The winner will be the first valid entry submitted in accordance with these Terms and Conditions that is drawn by Fenton & Fenton by random selection at 4:00PM on April 23rd 2025 AEDT at Fenton & Fenton’s head office in Melbourne.
  2. The Promoter’s decision is final and the Promoter will not enter into correspondence regarding the competition result or any other decisions the Promoter makes in connection with the Promotion.
  3. The winner will be notified by direct message within 24 hours of the draw.
  4. The prize will be awarded to the person named in the entry. However, in a dispute, will be awarded to the account holder of the entry mechanism used to submit their entry (i.e. Internet Service Provider account holder).
  5. Should an entrant’s contact details change during the promotional period, it is the entrant’s responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter.
  6. In the event that the winner is not able to be contacted, The Promoter will continue to attempt to contact the winner over a period of a month, at which point the Promoter will perform a redraw to source another winner.
  7. A winner’s name will be available for 28 days after the competition closing date by emailing the following address: marketing@fentonandfenton.com.au

Winner’s name will be published via Instagram story on @fenton_and_fenton account.

Prize On Offer

1. The prize contains the following:

/ The chance to win a dreamy weekend stay for up to 9 guests at The Sundowner, Anglesea - styled by Lucy Fenton and decked out with some Fenton & Fenton faves and El Rancho accents; subject to availability and block out dates including but not limited to public holidays, some school holidays, and peak booking periods. For a full list of block out dates, please contact marketing@fentonandfenton.com.au
/ The use of a FIAT all electric 500e (or similar car supplied by Stellantis) for the duration of the weekend; / A Fenton & Fenton El Rancho take-home lounging pack - including including the 3 piece Fenton & Fenton X Ciao Ciao lounging set, an El Rancho cap, scented candle, pouch, Canyon bedspread and matching euro pillow cases, snake valley accent cushion and ranch throw in dusk; / Drinks & snacks to enjoy a weekend of lounging & indulging, the Fenton & Fenton way. / Total Prize valued at $5,000.

2. The Promoter accepts no liability for any injuries or other experienced by the winner while undertaking activities or travel related to this competition and prize. The Promoter accepts no liability for costs incurred whilst undertaking activities related to this competition.

3. The winner will be responsible for organising and paying for all transport to and from the venue listed on the prize and associated travel insurance. Winner will be responsible for payment of all incidentals such as meals, car charging, flights.

4. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with a game.

5. The prize is as stated and no cash or other alternatives will be offered. The prize(s) are not transferable. Prize(s) are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

6. The total value of this prize is $5,000 including accommodation.

7. The stay at The Sundowner, Anglesea must be redeemed before the 31st August, 2025, and is subject to availability.

8. The Promoter and Prize Providers accept no liability if entrants ignore these Terms and Conditions, and each entrant agrees to fully indemnify the Promoter, the Prize Providers, and each of their respective subsidiaries, affiliates, representatives, promotion, advertising and online technology agencies, prize suppliers and all others associated with the development or execution of this competition and each of their respective owners, shareholders, directors, officers, employees, contractors and agents from any and all liability or any injuries, loss or damage of any kind arising from or in connection with participation in this competition or acceptance, use, misuse or non-use of any prize or parts thereof (including activity or travel related thereto), including, without limitation, liability for death, personal injury, damage or loss of any kind, and from liability to any other persons relating to or resulting from entering or downloading materials or software in connection with this competition.

Use of Personal Information

1. Any personal information you provide in the course of this competition will be subject to these Terms & Conditions and to the Promoter’s Privacy policy. You agree that the Promoter will use the contact details you provided as part of your entry to contact you in the event you are selected as one of the winners.

2. The prize recipient(s) agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

3. By entering the competition, you agree to your personal information being used for the purposes described in these Terms and Conditions, including the purposes of assessing your eligibility, administering the competition, prize fulfilment, and for contacting you if you are selected as a winner.

4. You are providing your information to Fenton & Fenton and not to any other party. The information provided will be used in conjunction with the following Privacy Policy.

Other

1. The promoter reserves the right to cancel or amend this competition and these Terms and Conditions without notice in the event of a catastrophe, war, civil or military disturbance or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to this competition will be notified to entrants as soon as possible by the promoter.

2. This competition and these Terms and Conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

3. All promotions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other social network.

Express Shipping

Express shipping may automatically appear as an option at the checkout for smaller items including homewares and art less than 50x50cm in size. Express shipping is at an additional cost to the customer. Express shipping is not available for larger items, including but not limited to most furniture and larger art.

Customer Care

For all enquiries relating to products, orders and deliveries then get in touch with our customer care team on (03) 7066 6707 or hello@fentonandfenton.com.au.

Orders prior to August 2023

Managing fulfilment of past Fenton & Fenton Orders & Gift Vouchers

Will Fenton & Fenton fulfil current orders?

The new owners of the business are committed to supporting current Fenton & Fenton customers, with orders fulfilled where possible and gift cards honoured with some conditions.

These orders may incur costs to cover fulfilment & shipping. Every effort is being made to keep these costs to a minimum and will be dealt with on an individual basis.

Will Fenton & Fenton gift cards be honoured?

Gift cards will be honoured with some conditions in accordance with regulations. This may include a requirement to spend the equivalent of the gift card.

Please contact us at hello@fentonandfenton.com.au to discuss your gift card.

Who can customers talk to about their orders?

Anyone with an unfulfilled order at Fenton & Fenton is encouraged to contact the Fenton & Fenton Customer Hotline at hello@fentonandfenton.com.au.